DEFECTIVE GOODS

1. Our mouthguards are personalised products and for this and hygiene reasons cannot be returned unless deemed to have a genuine fault of manufacture.

2. If, in the unlikely event we suspect that your product may be faulty, we will ask you to return the product so that we may examine the product. 

3. Where we consider the product to be defective we will refund the cost of the purchase price and any delivery charges incurred by you.

4. Where you are entitled to a refund we will notify you via email as soon as possible and in any event within 10 working days of receiving the returned product. 

GOODS DAMAGED ON DELIVERY AND ORDER SHORTAGES

1. If you receive an order with shortages, please contact Protect Mouthguards to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. 

2. If you receive damaged products, please save the items AND the original box and packaging it arrived in, notify the carrier and us immediately for an inspection and a pick up. We cannot guarantee a refund until the item is inspected and determined damaged. 

ORDER DISCREPANCIES

1. We have made every effort to display as accurately as possible the colours and images of our products that appear on our Website. However, we cannot guarantee that your viewing device including mobile phone, laptop or computer monitor's display of any colour will be accurate/ true to life.

2. We make every effort to correctly fulfil orders. However if you receive an incorrect item or size/colour please contact us within 7 days of taking delivery for a Return Shipping Label. 

3. We do not warrant that the products purchased from this Website will meet your expectations. 

4. We do not offer a refund for products incorrectly ordered or no longer required by you.

5. We may, but are not obliged to, accept the return of products purchased due to change of mind. Where we agree to this (in writing) products must be returned in its original condition and original packaging within 7 days of receipt of the product. If we accept product returns for change of mind, you will only receive store credit. 

RETURN REQUIREMENTS AND PROCESS

1. All returned products should contain original boxes, tags, packing materials, and other accessories and documentation provided on delivery.

2. All returns must first be authorised by Protect Mouthguards and a Returns Authorisation Number will be issued. Any goods returned without a Return Authorisation Number will not be accepted.

3. We try to process returns and exchanges as quickly as possible. However, if your return or exchange is time sensitive we suggest you place another order for the correct product you need and return the incorrect product to us. Once we receive the return we will credit your account. 

4. All returns should be couriered to:

   Protect Mouthguards
   100 Kauri Crescent
   RD1 Kumeu
   Auckland
   Attn: Returns

5. We hope you will be happy with your purchase. However, should you feel it necessary to return any product the processes set out in this policy must be followed. Please note we will not accept any returns or reimburse shipping costs for product returned outside of the processes set out in this policy.

6. We aim to make the returns process under this policy as simple and efficient as possible. Please contact us if you have any concerns by using the appropriate details on the Contact page of this Website.